Ride with a free mind
Your job is advice, adjustment and the road. Not the management of complex IT tools.
The purchase of a bike (whether electric, road, or gravel) marks the beginning of a long-term relationship of trust. You need a fluid and discreet loyalty tool that enhances your after-sales service. With Mellio, your cyclists register with a QR code scan on your counter. No more cardboard cards that get lost. Your customers track their points directly on their phone, and the system automatically restarts periodic maintenance and notifies you when the Workshop has completed its work.
Workshop finished! 🚲 Your bike is serviced and ready to ride. Come pick it up at our mechanics area.
150 Points: Safety check offered (pressure, brakes)
500 Points: Complete transmission maintenance offered
1000 Points: €50 voucher (Workshop/Accessories)
Points accumulated following the purchase of your Gravel. Only 550 points left before your €50 voucher! 🚴
Your €50 voucher is ready! Show your card at the Mechanical Workshop. 🎉
The relationship of trust of your store
Why the points loyalty program is the ideal formula
In the world of cycling, a satisfied customer is a loyal customer who entrusts his repairs and buys his accessories in the same place. Mellio helps you create this proximity:
🛠️ Smooth & responsive workshop monitoring
No more making phone calls that get lost on the answering machine. Notify directly by refined push alert as soon as the bike repair is completed.
🚲 Automatic maintenance reminders
Automatically generate a reminder after 6 months of use for the free check-up, or at each change of season to prepare the bikes for winter or spring.
🎒 Boost accessories sales
Reward major bicycle purchases by crediting points that can be used on consumables (tires, chains) or safety equipment (helmets, jackets).
⚡ Ease of installation and use
The tool is activated by simply scanning a QR code on your counter. Your customers save it in 10 seconds in their Apple Wallet without having to download an application.
Boîte à outils fidélité pour Marchands de Vélos
Combinez plusieurs stratégies de fidélisation selon vos objectifs pour dynamiser votre magasin de vélos.
Tampons (Punch Card)
1 tampon par entretien ou révision de vélo. 5 tampons = Une révision intermédiaire offerte.
Points cumulés
Cumulez des points lors de l'achat de pièces ou d'équipements pour gagner un accessoire (lumières, sacoche).
Abonnement Club
Club Cycliste Mellio : Assistance crevaison express gratuite en atelier et -10% sur la main-d'œuvre.
Cashback
Cagnottez 4% sur l'achat d'un vélo électrique neuf, à réinvestir dans votre équipement de sécurité.
Réduction flash
Check-up sécurité hivernal offert avant le printemps via notification de proximité.
Service excellence reinvented
Optimize the customer lifecycle of your bike store
Before: Losing contact after purchasing the bike
- • Cardboard cards get damaged during bike rides, in the rain or in the back pocket of the jersey.
- • Emailed annual maintenance reminders end up in spam or never read.
- • Your technicians spend hours on the phone trying to reach customers to pick up their bikes.
After: The Mellio Wallet for Cycle Stores
- • The loyalty card is always accessible in Apple Wallet or Google Pay.
- • Push notifications of completion of work at the Workshop are free and read in less than 10 minutes.
- • The system automatically sends seasonal reminders to smooth mechanical activity all year round.
Daily life with Mellio
Zero effort at checkout, everything is automated
Inform your customers of the end of the work
Your mechanic completes periodic maintenance on an electric bike. In 2 clicks on their mobile, they trigger a personalized push notification to inform the customer that their bike is waiting for them at the store.
Workshop finished! 🚲 Your bike is ready. You can come and collect it from our mechanics area.
Gravel news! 🚴 Come try the new models available in store today.
Animate your community of enthusiasts
You have just received the latest range of Gravels or electric mountain bikes. With one click, notify your loyal customers and invite them to book a free trial session in store.
Purchase tracking & safety reminders
Your campaigns run in the background. The system detects the purchase anniversary of an e-bike and sends it a reminder to schedule its periodic maintenance.
6 month check! 🚲 Your electric bike is 6 months old. Your free safety check-up is ready. Let's schedule the meeting.
Ready for the sun? 🌤️ Consider the annual maintenance of your bike to ride with peace of mind.
Your local reputation certified online
Ensure the confidence of your future bike buyers on Google Maps
For a bike shop and mechanic workshop, reputation is the cornerstone of local trust. Mellio automatically detects when a cyclist is won over (when removing a serviced fork, when assembling their new bike, or when applying their loyalty discount).
The system sends him a polite push invitation after his visit: "Did you appreciate the advice from our technicians? Give the team a helping hand by leaving a review!" with a direct link to your Google business listing.
Simplicity and autonomy on your phone
You maintain full control of your offers at all times
You don't need to be a computer whiz to track your customers. Our sleek interface on your phone gives you complete control in store or at the Workshop.
Drive your benefits
Adjust your offers in seconds. Change points tiers or update your Wallet card instantly from your mobile phone, without any hassle.
Track your results
Simply see on your phone how many customers have your card in their pocket, observe after-sales service visits and the additional turnover generated by your reminders.
Communicate live
Send a free push message to announce new arrivals or directly notify a customer that their serviced bike is waiting for them at the Mechanical Workshop in 2 clicks.
Ready to boost the loyalty of your Cycle Store?
Join the bike shops that trust Mellio to simplify their customer relations, boost their workshop traffic and build long-term loyalty.